Snr Evc Specialist, Amazon Maintenance Operation Center (amoc)

Amazon - Madrid

| Coaching and mentoring a team of Electric Vehicle Charger Escalation Specialists, fostering a collaborative and high-performance culture who are relentless at continuous improvement. | Oversee the remote coordination of reactive maintenance activities, ensuring rapid response and issue resolution for charging stations across the world. | Develop and implement reactive and proactive maintenance strategies to minimize downtime, optimize performance, and extend the lifespan of charging equipment. | Utilize data analytics to identify trends, potential issues, and areas for improvement in the charging network. Develop strategies and business improvements based on data insights. | Serve as the point of escalation for complex technical issues, working closely with field operational, RME Technicians, vendors, and other internal cross-functional teams to ensure timely resolution. | Establish and maintain rigorous quality control standards for maintenance procedures and training. | Monitor and maintain trouble ticket/work order processes and queues while ensuring customer care and quality meet the high bar. | Collaborate with category procurement, suppliers and vendors to source spare parts, negotiate contracts costs, and maintain strong working relationships. | Lead training sessions and development programs for the team and individuals to continuously enhance the capability, technical and leadership skills of the team. | Flexible to working shift work to ensure customers around the world receive timely and reassuring support.